The most precious possession of a company is its people

Telephone calls, telemarketing Target group: Staff of marketing departments, staff of call centers, assistants, managers, personnel reserves Aims: To improve the knowledge of participants in the area of correct telephone calling and to improve their skills in this area Content: Rules and etiquette of telephoning How to arouse the interest Phases of telephone call Importance of preparation Intonation and coloration of the voice, pace of speeking, asking question How to give information accurately Positive and negative answers Typology of clients Dealing with claims and complains How to handle objections and conflict situations Telephoning in time stress, handling the stress Duration: From 1 to 2 days