The most precious possession of a company is its people

Crisis management and crisis communication Target group: Owners of the companies, managers, personnel reserves, key staff of PR and HR departments Aims: To improve the knowledge of participants in the area of causes and appearances of crisis and to improve their skills to handle crisis successfully Content: Strategic crisis management - preparation for crisis: how to avoid crisis lean organisation and its importance during crisis psychology during crisis - human factors, trauma and its consequences communication and implementation of changes during crisis situation leadership during crisis characteristics of crisis manager and training skills needed for handling the crisis Operation crisis management: recognizing the need of the crisis management and crisis communication in the company acknowledgment of crisis state in the company first steps after beginning of crisis management influencing of crisis for employee leadership establishing the crisis centre and its tasks creating and implementation of crisis plan formation and managing the teams during crisis fast reaction for breakdown of production restructuralisation of services fast implementation of changes Crisis communication: communication with media and public communication with employees in crisis state of the company conflict solving during crisis the task of Public management department in the time of crisis Solving model situations and training the skills needed for handling the crisis in the company: personnel and management administrations communication with the external public communication with employees communication with trade union during crisis Duration: From 2 to 4 days